رافلز سنغافورة (إعادة الافتتاح أغسطس 2019) 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.8/5 3,037 أراء

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رافلز سنغافورة (إعادة الافتتاح أغسطس 2019) - Image 1
رافلز سنغافورة (إعادة الافتتاح أغسطس 2019) - Image 2
رافلز سنغافورة (إعادة الافتتاح أغسطس 2019) - Image 3
رافلز سنغافورة (إعادة الافتتاح أغسطس 2019) - Image 4
1 Beach Road, 189673 سنغافورة, سنغافورة

الوصف

خدمات الفندق الإضافية

  • Labelled ALLSAFE

  • Re-opened in August 2019 after an extensive, historically sensitive restoration

  • Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more

  • All-suite accommodation with 24-hour Raffles Butler service

  • Nine new restaurants and bars with celebrity chef concepts

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موقع الفندق

رافلز سنغافورة (إعادة الافتتاح أغسطس 2019)

1 Beach Road
189673 سنغافورة
سنغافورة

نظام تحديد المواقع العالمي (GPS):1.294, 103.855

الهاتف
فاكس +65 6339 7650

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.8/5  3,037 أراء

تقييم TripAdvisor  4.5/5  5,760 أراء

2024 شهادة تميّز

So many good things but Service not the same...

ملاحظة Tripadvisor 3.0/5

Helen1xx تقييم TripAdvisor المعتمد

I stayed at Raffles Singapore for the 1st time in 2015. The service was amazing. Prior to my visit I conversed via email and received responses almost immediately (as expected for a hotel of this calibre). Unfortunately, the same service was not provided this time. I stayed in a total of 5 hotels on my trip to Singapore and Australia, yet Raffles was the only one I had to chase for responses to my emails. Positives: Room was amazing. Large, tastefully decorated. Much improved from when I visited in 2015. Butlers - The two butlers I came into contact with were very helpful and friendly Clemence (I hope I spelt his name right) - At the pool. Also very helpful and friendly. Historical tour - Very informative and well worth doing if you have time Butchers Block Restaurant - Excellent service, food and drinks. Check in - We arrived around 8am and our room was available Door Staff - I read a negative review that they did not seem to recognise hotel guests. However, the ones I encountered were very nice and did remember me and my name. Negatives: Slow response on emails as per above Pool service - the staff were great but there were a maximum of 2 - one behind bar and one serving meals, sometimes only 1 in total. They should have a 3rd person stationed by the pool taking orders or else a button you can press for service. For the price paid, I expect to be able to order drinks and food from my sun lounger whenever I want. Check out - My bill was more than I expected. I was told this is because after I booked, the Singapore Government increased the tax rate. I understand that it is a legal requirement to pay this tax but Raffles should reduce their charge to honour the original confirmation seeing as I booked prior to the change. At the very least, I should have been sent an email confirmation prior to checking informing me of the increased rate. Breakfast - Extremely poor service. We were placed outside the main breakfast room as it was too busy. It took a little while for the staff to take our order. Our tea and Iced coffee turned up with no milk so we asked for milk. In addition, the straws for the iced coffee disintegrated so I also asked for a new one. These did not turn up despite asking 3 times. I then went to get the milk in a cup from the cereal bar and informed the waitress as I went in. She smiled and said ok rather than apologising for it not turning up. Very disappointed and put me off having breakfast again. Review - I was asked for a review post my check out and mentioned the above negatives. I would expect a follow up to my review to discuss or respond but I have received nothing. All in all, some aspects were extremely disappointing for the price paid. Perhaps these wouldn't be too much of an issue but I have stayed in top 5 star hotels previously which were significantly cheaper but did not experience any issues. In addition, when I compare it to the service in 2015, it has deteriorated. Yes, I would stay here again as the positives just outweigh the negatives (I would probably give this 3.5 stars rather than 3) but I do hope that they prioritise their customer service in all aspects more. I get the impression that they know people will stay here regardless so they are not too concerned if they lose out on your custom.

Sublime

ملاحظة Tripadvisor 5.0/5

Michelle F تقييم TripAdvisor المعتمد

We went as a retirement present to each other. An absolutely beautiful hotel, 5 star plus!! Our Courtyard suite was amazing. The suite has a parlour, bedroom, bathroom. All the fixtures and fittings are top class. Exquisite detail and so luxurious. Beautiful and memorable. The staff are exceptional and knowledgeable, so friendly. Our breakfast was delicious and no hustle and bustle like busy hotels. The service again was perfect. We would definitely recommend this wonderful hotel and would love to go back.

An unforgettable experience, iconic global property

ملاحظة Tripadvisor 5.0/5

Dan G تقييم TripAdvisor المعتمد

Our stay at this truly iconic global property was not disappointing. From check in to check out, service was impeccable. Never once felt like an inconvenience to staff, who were always eager to help with a smile and gratitude to serve. Vikram at the front door was especially amazing, recommending places to go each day. The rooms are spacious, impeccably kept, and full of amenities— They even brought my wife a legitimate transformer so she could use her American hair dryer. Daily breakfast was also perhaps the very best hotel breakfast I have ever had. This is a legitimate five star property. Yes, it is significantly pricier than the other five star properties in Singapore, but worth every penny. It is a premium property well beyond the others.

Luxury afternoon snacks

ملاحظة Tripadvisor 5.0/5

holiday-view23-7-11 تقييم TripAdvisor المعتمد

Amazing place, there is so many different aspects to this hotel. Everyone knows about the long Bar and the 5start Hotel and restaurant but there are so many other areas. We had coffee and cheese cake on the cafe. Truly amazing well worth the inflated prices.

Excellent experience from Harpreet

ملاحظة Tripadvisor 5.0/5

Resort11953259702 تقييم TripAdvisor المعتمد

Best door man Harpreet Singh. He was very kind to us and helped us to get a feel of staying here. We wish him all the best. The atmosphere of the hotel is very calm and soothing. We enjoyed our time. The food was great and tiffin room was fantastic.

بالاشتراك مع TripAdvisor

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جميع فنادقنا في سنغافورة

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.